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How mata11 Protects Your Account and Payment Data

Q: Can I request that mata11 delete all my personal information?

Yes, but some data must be kept for legal reasons. Contact support@mata11.win with a deletion request, and we'll remove optional profile data within two business days while retaining deposits, withdrawals and identity records as required by law.

When you open an account with us, your personal information and deposit records stay private and secure.

Account security protocolsPayment information handlingYour data access rights

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What We Collect and Why

mata11 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We collect your name, email, phone number and identity details when you register so we can verify your account and process withdrawals. Your deposit history with DANA, OVO, GoPay and QRIS is stored to match incoming payments to your wallet and prevent fraud. Device information—such as

1
your browser type and IP address—helps us spot unusual login activity and keep your account safe. We do not share your data with third parties except where the law requires it or where a payment partner needs confirmation to clear your transaction. Access or eligibility to
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certain services depends on local law.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

Contact Us About Your Privacy

Questions about your personal data or how we use it? Our support team is available through live chat, email and WhatsApp to answer privacy requests and…

DATA SECURITY

How We Keep Your Information Safe

Your account password is encrypted the moment you type it, and we use industry-standard SSL protocols to lock all data in transit between your device and our servers.

Encryption & Transport

All information travels to our servers via SSL encryption. Your password never leaves your device in plaintext, and session tokens expire after inactivity.

Identity Verification

Before we process a withdrawal, we confirm your identity using the details you provided at registration to prevent unauthorized access to your funds.

Payment Partner Security

DANA, OVO, GoPay and QRIS handle your card or bank details directly. We only receive confirmation that your deposit cleared; we never store your full payment credentials.

Data Retention Policy

We keep your account data active while your account is open. After closure, we retain transaction records for six months to comply with financial regulations, then securely delete personal details.

Your Data Access Rights

Log into your account, go to Settings > Privacy & Data, and download a copy of your stored information in plain-text format anytime—no request form needed.

Request Deletion or Correction

Email [email protected] with your username and request type. We will confirm receipt and process corrections within two business days.

Your Privacy Questions Answered

Read through our most-asked questions about data privacy, account security and how your information flows through our platform. If your question is not listed here, reach out to [email protected].

Yes. Log into your account, select Settings > Privacy & Data, and click 'Download My Data'. You'll receive a file showing your name, email, phone, identity details, deposit history and login records. Files are generated within 24 hours.

No. We do not sell, rent or trade your personal data. We share information only with payment partners (DANA, OVO, GoPay, QRIS) to confirm deposits, and with regulators if the law requires it. Your privacy is not a revenue stream.

We retain your account data and transaction history for six months after closure to meet financial regulations, then permanently delete personal details. Deposits and withdrawal records are flagged as archived but remain on file for audit purposes.

Go to the login page and select 'Forgot Password'. We'll send a reset link to your registered email. If you believe someone has accessed your account, contact live chat immediately. We'll freeze withdrawals and help you secure it.

No. Payment partners store your card or bank credentials on their own encrypted networks. mata11 only receives confirmation that your deposit cleared. We never store your full payment details locally.

Yes, but some data must be kept for legal reasons. Contact [email protected] with a deletion request, and we'll remove optional profile data within two business days while retaining deposits, withdrawals and identity records as required by law.

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How mata11 Protects Your Account and Payment Data

Contact Us About Your Privacy

How We Keep Your Information Safe

Encryption & Transport

Identity Verification

Payment Partner Security

Data Retention Policy

Your Data Access Rights

Request Deletion or Correction

Your Privacy Questions Answered

01 Can I see what personal data mata11 holds about me?

02 Does mata11 sell my information to other companies?

03 How long does mata11 keep my data after I close my account?

04 What happens if I forget my password or suspect account access?

05 Are my DANA, OVO, GoPay and QRIS details stored on mata11's servers?

06 Can I request that mata11 delete all my personal information?

07 Does mata11 use cookies or tracking on my device?

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